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In many cases your customers are like a community. They need to share ideas openly and to make recommendations and you need to know what they are saying.

Perhaps your website has been designed to support a community. People need to be able to create new forums or discussion groups express their views, and support each other.

The internet is a great place to do this but unfortunately moderation is often required.

Support discussion groups but do so responsibly. 3Ti Solutions can help.